1. Introduction

Welcome to WellDemir (welldemir.com), the medical tourism brand of Demir Health Holdings B.V.. We are committed to protecting your personal data and respecting your privacy in accordance with the General Data Protection Regulation (GDPR) and all applicable laws and regulations.

This Privacy Policy explains how we collect, use, share, and protect your personal information when you use our website or communicate with us.

By accessing or using this website, you agree to the terms of this Privacy Policy.

2. Data We Collect

We may collect and process the following categories of personal data:

  • Identification Information: Name, surname, date of birth, nationality

  • Contact Information: Email address, phone number, country of residence

  • Medical Information (optional): Health conditions, treatment interests, photos or documents shared voluntarily

  • Technical Data: IP address, browser type, operating system, referral URL, device information

  • Usage Data: Pages visited, time spent, and navigation behavior on the website

  • Communication Data: Messages or inquiries submitted via contact forms, chat, or email

3. How We Use Your Data

Your personal data is used for the following purposes:

  • To respond to your inquiries or requests

  • To provide personalized consultation services

  • To assist in treatment planning and clinic selection

  • To send you relevant information about treatments or offers

  • To improve our website functionality and user experience

  • To comply with legal obligations and industry standards

4. Legal Basis for Processing

We process your data under one or more of the following legal bases:

  • Consent: You have given explicit consent (e.g., via contact forms)

  • Contractual necessity: To fulfill services you have requested

  • Legal obligation: To comply with applicable laws

  • Legitimate interest: To improve services, secure our website, and ensure operational continuity

5. Data Sharing and Disclosure

We may share your personal data with:

  • Partner clinics, hospitals, and medical consultants involved in your treatment process

  • Third-party service providers (e.g., hosting, CRM, analytics tools)

  • Legal authorities, if required by law or for the protection of legal rights

We never sell or rent your personal data to third parties.

6. International Data Transfers

As a company operating internationally, your data may be transferred to and processed in countries outside your jurisdiction, including Turkey and the Netherlands. We ensure all transfers comply with GDPR requirements through appropriate safeguards such as contractual clauses.

7. Data Retention

We retain your personal data only as long as necessary:

  • To fulfill the purposes outlined in this policy

  • To comply with legal and regulatory requirements

  • To maintain records for potential insurance claims, if applicable

You can request deletion of your data at any time (see Section 10).

8. Cookies and Tracking Technologies

We use cookies and similar technologies for:

  • Website functionality

  • Analytics and performance tracking

  • User experience personalization

You can control or disable cookies through your browser settings.

9. Data Security

We take appropriate technical and organizational measures to protect your data, including:

  • SSL encryption

  • Secure server infrastructure

  • Access controls and internal data handling policies

10. Your Rights

You have the right to:

  • Access your personal data

  • Correct or update your information

  • Withdraw your consent at any time

  • Request deletion or restriction of processing

  • Object to data processing

  • File a complaint with a supervisory authority (e.g., Dutch Data Protection Authority or your local DPA)

To exercise your rights, please contact us at privacy@welldemir.com

11. Children’s Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal data from minors without verifiable parental consent.

12. Updates to This Policy

We may update this Privacy Policy periodically to reflect legal changes or service improvements. The latest version will always be available on this page. Significant updates will be communicated where appropriate.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact:

WellDemir Privacy Office
Email: privacy@welldemir.com
Website: https://welldemir.com

WellDemir – The insured way to heal in Turkey.