1. Introduction

Welcome to welldemir.com, the official website of WellDemir.

Welldemir is a brand of Demir Health Tourism, which is a company within DS Holding. These Terms and Conditions (“Terms”) govern your access to and use of our website and services. By using our website, you agree to be legally bound by these Terms.

2. Scope of Services

WellDemir is not a healthcare provider and does not directly provide medical treatment. Services offered by WellDemir are performed by third-party clinics and healthcare professionals legally authorized in their respective jurisdictions.

3. Disclaimer Of Medical Responsibility

WellDemir by Demir Health is a licensed medical tourism agency, and its services are limited to the organization of medical travel for treatment purposes (appointment scheduling, transfers, accommodation, interpretation, and related logistical services).

WellDemir is not a healthcare provider and does not directly perform medical treatments. All services offered by WellDemir are carried out by partner providers who are legally authorized within their respective fields. WellDemir has no legal responsibility for the provision and outcomes of services belonging to partner providers. All disputes or claims related to the services of partner providers must be resolved directly with the Partner Provider.

We recommend that you review the terms and conditions of the services provided by WellDemir’s partner providers.

WellDemir by Demir Health:

  • Is not a healthcare provider.
  • Does not perform or supervise any medical treatment and is not responsible for any medical procedures.
  • Does not guarantee the medical outcomes, success rates, or recovery process of any treatment performed.
  • Is not responsible for direct or indirect damages arising from medical treatment results or the services of partner providers.
  • Provides information about medical procedures for general informational purposes only; such information does not constitute professional medical advice.
  • All claims, complications, or disputes related to medical treatment and partner provider services must be directed to the relevant service provider.
  • Is not responsible for the outcomes of any travel, transportation, coordination, planning, interpretation, or insurance services provided to Clients by partner providers.

4. Eligibility

By using this website, you confirm that you are:

  • At least 18 years old

  • Legally capable of entering binding contracts

  • Providing truthful and complete information about your medical condition, if applicable

5. Third-Party Clinics and Providers

We carefully select and partner with certified clinics and doctors in Turkey. However, all medical services are delivered independently by these third parties. WellDemir does not accept liability for the conduct, performance, or outcomes of any treatment performed by partner providers.

Any disputes or claims regarding medical procedures must be addressed directly with the respective clinic or practitioner.

6. Insurance and Guarantees

WellDemir may offer insurance-backed packages, including complication coverage and travel protection, via its parent company Demir Sağlık ve Hayat Sigorta A.Ş., where legally permitted.

These insurance products are optional and subject to their own terms and conditions. WellDemir does not guarantee any treatment results or post-treatment outcomes.

7. User Responsibilities

You agree to:

  • Provide accurate and complete information during consultations

  • Not misuse the website or submit false data

  • Respect the legal and ethical guidelines of the treatment country

  • Understand that all medical procedures carry inherent risks

8. Payment and Refund Policy

Payment terms, deposit requirements, and refund conditions vary depending on the selected clinic and treatment. These will be clearly communicated before confirmation.

WellDemir may facilitate payments on behalf of clinics but does not act as the final service provider. Refunds, if applicable, are subject to each clinic’s refund policy.

9. Limitation of Liability

To the fullest extent permitted by law, WellDemir shall not be liable for:

  • Direct or indirect damages arising from treatment outcomes
  • Delays, cancellations, or complications related to third-party services
  • Errors or inaccuracies in medical information provided by users
  • Events beyond our control, including force majeure

10. Intellectual Property

All website content including text, images, logos, and layout is the intellectual property of WellDemir or its licensors and is protected by copyright and trademark laws.

You may not reproduce, distribute, or use any content without our prior written consent.

11. Privacy and Data Protection

Our handling of your personal data is governed by our Privacy Policy. By using our website, you consent to the collection and processing of your data as outlined therein.

12. Governing Law

These Terms are governed by and construed in accordance with the laws of the Republic of Turkey. Any disputes shall be resolved in the competent courts of the relevant jurisdiction, as applicable.

13. Modifications

WellDemir reserves the right to update or modify these Terms at any time. Changes will be posted on this page with a revised effective date. Continued use of the website after such changes constitutes acceptance of the revised Terms.

14. Contact Us

If you have any questions regarding these Terms, please contact:

WellDemir Legal Team
Email: legal@welldemir.com
Website: https://welldemir.com

WellDemir – The insured way to heal in Turkey.

None of the information on this website constitutes advice, and you should not rely on it. We disclaim all legal liability and expenses arising from anyone acting on information provided on the site that has not been given as a result of a personal examination.